Dell Hiring Technical Support Engineer | EXP: 0 – 4 years | Full Time

Dell India is hiring freshers as Technical Support Engineer. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.

About Dell Technologies:

Dell is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.

Dell India Hiring Details:

Company Name: Dell India
Company Website: www.dell.com
Job Role: Technical Support Engineer
Job ID: R105203
Experience: 0 – 4 years
Salary: Best In Industry
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Job Description:

As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

  • Provide first level Support on Dell supplied products and/or peripherals, Assign incidents in line with documented guidelines and procedures
  • Demonstrate good judgment in analyzing information to make routine decisions, handle inbound calls, emails, and web interface to support existing and new customers.
  • Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
  • Be compliant and adhere to process design as per the management decision, Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
  • Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

  • Excellent communications skills, First-rate customer focus, phone etiquette and work ethic
  • Graduate Fresher to 4 years of relevant work experience required
  • Undergrad with 1 year of relevant work experience required
  • Should be willing to work in shifts in a 24 x7 work environment
  • Ability to handle stressful situations.

Desirable Requirements:

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant¬†Certification/Qualification.
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How to apply for the Technical Support Engineer position at Dell?

Apply Link (Dell Hiring Technical Support Engineer): Click Here

Location: Bangalore, IN


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